Shipping Policy

Shipping Information

We ship Monday through Thursday from our Pittsfield, Massachusetts office to US and international address, including PO boxes and APO/FPO (MPO) addresses.

GENERAL SHIPPING INFORMATION

  • We ship Monday through Thursday from our Pittsfield, Massachusetts office to US and international address, including PO boxes and APO/FPO (MPO) addresses.

  • All in-stock items ship within 1-2 business days from order receipt. We process orders between Monday to Thursday 8:30 AM to 6 PM ET. You will receive an email with a tracking number once your order ships.

US STANDARD SHIPPING

  • We ship standard shipping orders within 1-2 business days. Depending on the package weight, the items are shipped either USPS First Class or FedEx 2Day.

  • The standard shipping rate is $5 for all orders less than $100, all US orders over $100 ship free.  

INTERNATIONAL SHIPPING

We offer a variety of international shipping options from United Parcel Service (UPS), and FedEx; select the best choice for you at checkout..

DUTY, TAXES, AND IMPORT CHARGES
We do not collect Value Added Tax (VAT), duties, or taxes. We cannot predict what your particular charges may be, as each country’s tax and duties policies vary. For more information regarding your country’s customs, duty, and tax policy, please contact your local post or customs office. If you think you’re wrongfully charged duty or taxes on your purchase, please contact your local customs office directly.
 
BROKERAGE FEES

International shipping carriers may charge a brokerage fee at the time of delivery. We do not have the ability to collect this fee up front and it is the responsobility of the recipient. If you're unsure if a brokerage fee may apply to your shipment, please contact the shipping company directly to determine any applicable fees.

UPS: 1 (800) 742-5877

FedEx: 1 (800) 463-3339

USPS: 1 (800) 222-1811

US EXPEDITED SHIPPING

  • Budget FedEx 2Day shipping is available $10 for up to 10 items, $20 for up to 20 items and, $40 for up to 30 items.
  • We offer a variety of other shipping options through UPS and FedEx. You can review your shipping options at checkout to determine the best choice for you.  
  • If you place an expedited order during the weekend or a holiday, it will ship the next business day.