We ship from our Dalton, Massachusetts office Monday through Friday to US and international addresses, including PO boxes and APO/FPO (MPO) addresses. All in-stock items ship within 1-2 business days. Once your order ships, you will receive an email with a tracking number.
US SHIPPING
- Choose from a variety of shipping options from USPS and FedEx.
- We offer two discounted speedy shipping options:
- Really Fast 2-day shipping for any US address.
- We also offer a discounted Really Fast 1-day option for shipping destinations within 100 miles of our office in Dalton, MA.
- For orders shipping to a US address that total $200 or more after discounts, the option for Free Shipping will be available at checkout.
- If you place an expedited shipping order during the weekend or a holiday, it will ship the next business day.
- The cut-off for same-day shipments is NOON Eastern time. All orders placed after NOON are shipped the next business day.
INTERNATIONAL SHIPPING
We offer a variety of international shipping options from the United States Postal Service (USPS) and FedEx; at checkout, select the best option for you.
DUTY, TAXES, AND IMPORT CHARGES
It's important to note that we do not collect value-added tax (VAT), duties, or taxes. Each country has its own unique tax and duties policies, and we cannot predict what your particular charges may be. We encourage you to contact your local post or customs office for more information to avoid misunderstandings. Please get in touch with your local customs office directly if you believe you've been wrongly charged duty or taxes.
It's important to know that USPS INTERNATIONAL packages may take 4-6 weeks to be processed through international customs. During this time, we may not have tracking information for the packages. Please note that we will not refund shipping costs for packages delayed when shipped with USPS International. For time-sensitive deliveries, we recommend using FedEx International.
BROKERAGE FEES
International shipping carriers may charge a brokerage fee at the time of delivery. We cannot collect this fee upfront; it is the recipient's responsibility. If you need clarification on whether a brokerage fee may apply to your shipment, please contact the shipping company to determine any applicable fees.
FedEx: 1 (800) 463-3339
USPS: 1 (800) 222-1811
REFUSED PACKAGES
If you refuse delivery of your order due to duties, taxes, or brokerage fees that may apply to your shipment before delivery, your order will be refunded upon return, less the shipping cost charged to the company to return the items.