Refund policy
Returns & Exchange Policy
The LympheDIVAs Promise
We stand behind every garment we make. We are dedicated to providing the best medical compression wear on the market. If your compression sleeve, gauntlet, glove, or sock isn't exactly right, whether it's the fit, the feel, or anything else, we'll make it right.
Returns & Exchanges
- Return Window: Returns and exchanges on all compression garments are accepted within 60 days of purchase.
- Full Refunds: Refunds are issued to your original payment method once your return is received and processed.
- Easy Exchanges: Use our Returns Portal to exchange for a different size in the same color or pattern.
- Free US Return Shipping: We provide a complimentary prepaid shipping label for all US-based returns.
- Final Sale: Items marked as Final Sale are not eligible for return or exchange, unless they arrive with a manufacturing defect.
How to Return or Exchange
To start a return or exchange, use our Returns Portal at lymphedivas.returnscenter.com.
1. Log In: Enter your order number and account email in the Returns Portal. You can find your order number on your packing slip, in your confirmation email, or in your order history.
2. Select Your Items: Choose which garment you're returning or exchanging, the quantity, and the reason.
3. Submit Your Request: We review and approve most requests within 1-2 business days.
4. Print Your Label: US customers can download and print a prepaid return shipping label once the request is approved.
5. Pack & Ship: Securely pack your garment and drop it in the mail.
6. We'll Take It From Here: We'll notify you when your return arrives and when your refund or exchange is processed. Refunds typically take 7-10 business days.
Please do not send unauthorized returns. Items sent without prior approval through our portal cannot be correctly identified or refunded.
How to Cancel Your Order
You may edit or cancel your order at any time before it ships. Most orders ship within 1-2 business days, so please call us right away at 866-411-3482 during business hours (Monday-Friday, 9 AM-4 PM ET).
Manufacturing Defects & Warranty
We stand behind the quality of every garment we make and will make it right.
- Reporting Window: Please report defects within 14 days of receiving your order.
- How to Report: Use the Returns Portal. Select the defective item and describe or photograph the issue.
- Final Sale Items: Final Sale items with confirmed manufacturing defects are eligible for return if reported within 14 days.
International Customers
We are unable to provide prepaid return labels for international shipments. International customers are responsible for return shipping costs. Original duties and taxes paid at checkout are non-refundable by LympheDIVAs; you may be able to claim a duty refund directly from your country's customs authority for returned goods.
EU Customers: Your Right of Withdrawal
If you're located in the European Union, you have additional rights under the EU Consumer Rights Directive.
14-Day Right of Withdrawal: You have the right to withdraw from your purchase within 14 days of receiving your last item, for any reason. Our 60-day return window already exceeds this minimum.
How to Exercise Your Right:
- Use our Returns Portal (the fastest option)
- Email info@lymphedivas.com with your order number and a statement that you wish to withdraw
- Download, complete, and return the EU Model Withdrawal Form, available on our Easy Returns page at lymphedivas.com/pages/easy-returns
Refund Timeline: Once we receive your returned item, or proof of return shipment, we will issue a full refund within 14 days. Outbound shipping charges are non-refundable.
Exclusions:
- Custom or personalized garments produced to a specific design or configuration you requested
- Items clearly marked as Final Sale at the time of purchase
Questions?
We're always here to help. Call us at 866-411-3482 (Monday-Friday, 9 AM-4 PM ET) or email info@lymphedivas.com anytime.